Revised 07.11.2025

BRIGHTLINE TRAVEL AGENCY COMMISSION AGREEMENT

Brightline Trains Florida, LLC (“Brightline”) authorizes Travel Agent to act as an independent contractor to sell passenger rail transportation services (including train tickets and any/all ancillary services offered by Brightline), (“Brightline Products”) and by acceptance of these Terms of Service, Travel Agent agrees to act in such a capacity on behalf of Brightline. Brightline retains the right to revoke this authorization for any reason, upon written notice to Travel Agent.

Travel Agent agrees to and/or affirms the following:

 

(1) Travel Agent is authorized to sell Brightline Products to 3rd parties on behalf of the Brightline;

(2) Travel Agent and any customer for which Travel Agent purchases Brightline Products are subject to BRIGHTLINE TRAINS FLORIDA, LLC’s Terms of Service in effect aT the time of ticket purchase which can be found at (https://gobrightline.com/Terms-of-Service/) including but not limited to the Code of Conduct and Prohibited Items Travel Agent is responsible for communicating the Terms of Service (https://gobrightline.com/Terms-of-Service/) to all of its customers and confirming customer’s receipt of the Terms of Service at the time of purchase of Brightline Products.

(3) As compensation for the services rendered, Travel Agent shall be entitled to commissions on sales as follows:

  1. The following terms apply to all Net Commissions earned by Travel Agent during the term of this Agreement: Net Commissions are defined as a percentage of GROSS price of train fare booked by Travel Agent on any train fares (on ticket; one-way or roundtrip; excluding any pass product) and fare upgrades purchased via gobrightline.com, after travel is completed based on the frequency of payouts according to Tiers 1 or 2; less any pass through processing fees for any ancillary services including but not limited to banking, wiring, and food & beverage costs, rideshare costs and/or taxes. Cancellations or changes to Brightline Products are only permitted pursuant to BRIGHTLINE TRAINS FLORIDA, LLC’s Terms of Service in effect at the time of ticket purchase which can be found at https://www.gobrightline.com/terms-of-service. Commissions will not be paid on any fares that are cancelled on or prior to the date of travel or for which a customer received a refund.
  2. On Private Coach and/or Charter Train experience; discounts and promotional offers may not be applicable to private experiences, 20% service fee applies to private coach/train experiences and those groups exceeding 30 pax in Premium and 50 in SMART.
  3. Registered Travel Agents enrolled in the Brightline Travel Advisor Program with an Agency code linked to their profile are not eligible to earn Points.
  4. Payment shall be made to Travel Agent within 8 weeks after the close of the previous calendar quarter.
  5. Travel Agent must comply with any/all requirements set forth by Brightline in order to be eligible as a Travel Agent authorized to sell Brightline Products and to receive any commission payments payable pursuant to the terms of this Agreement including but not limited to Seller of Travel License, Affiliation, tax and banking information, and IATA/CLIA number. In order to receive commission, a registered Brightline Account with Agency code link must be active to directly link to bookings. Net commissions are earned on new reservations that occur subsequent to execution of this Agreement and upon completion of Brightline vendor set up process. Net commissions are not payable on any reservation made by Travel Agent utilizing a Brightline promo code or on bookings made prior to the creation of the Travel Agent’s Brightline Account. Travel Agent must be logged into their registered Brightline account and is responsible for entering their correct Agency number in order to be eligible to receive commission. Brightline is not responsible for the payment of any commissions to a Travel Agent who inputs inaccurate information or does not log into their Brightline account when booking travel.
  6. Commission payments are contingent upon the Travel Agent providing all required documentation, including a valid IRS Form W-9, W-8BEN, or W-8BEN-E (as applicable), and accurate banking details submitted through Brightline’s designated payment platform, Routable. No commissions shall be due or payable until these requirements are met. If the required tax and banking information is not submitted within twelve (12) months from the date the commission becomes eligible for payment, the commission shall be deemed forfeited. Brightline shall have no obligation or liability to remit payment for any commissions where valid payment instructions are not on file within this twelve-month period.
  7. In the event Travel Agent’s client makes any modifications to the booking/reservation, those changes with a positive fare difference will not be commissionable.
  8. Brightline’s Guest Connections (customer service) can support Travel Advisor reservations but if Guest Connections makes any modification, including rebooking, commission will not be applied to reservation. Travel Advisor has the ability to modify, cancel and rebook. Please refer to the ‘Fares & Fee’s’ section of our Terms of Service for more information.
  9. If there is more than one account associated with Travel Agent name and agency code, only one will be commissionable. The ability to merge accounts is not feasible.
  10. All payments will be submitted via ACH electronic funds
  11. Commissions will be paid out in USD. We use Routable to facilitate payments. In order to be eligible for payment of commissions, you will be required to provide all required information to complete your vendor profile to including but not limited to contact information, tax information, and payment method to Routable. All payments will be made by Routable in the currency of the destination country or region. Example: Countries located in the EuroZone will receive the Euro. In the event of the revocation by Brightline of its authorization Travel Agent and/or termination of these Terms of Service by Brightline, Travel Agent shall be entitled to the compensation earned by him/her prior to the date of termination as provided for in these Terms of Service computed pro rata up to and including that date.
  12. Bookings paid for using Brightline credits, vouchers, or any other form of payment that is not credit card, whether partially or in full, do not qualify for commission.
  13. Registered Brightline Travel Advisors may modify or cancel client reservations in accordance with the fare rules. If a Travel Advisor contacts Brightline Guest Services to request changes or cancellations, the booking will be reissued through Brightline’s system, and the original commission will be forfeited due to tracking limitations.
  14. Guests who contact Brightline Guest Services or visit a station for changes to third-party bookings will be advised to contact the original booking source. If a guest indicates they were unable to reach the Travel Advisor or third-party, Brightline may assist the guest directly. In such cases, the Travel Advisor will not receive commission.

(4) Travel Agent agrees to be fully responsible for complying with all federal, state, and local laws in connection with performance of this Agreement, including, but not limited to, payment of any estimated or other federal, state, or local income taxes, payment of applicable charges for social security, FICA, worker’s compensation and obtaining any required state or local licenses or registration as a self-employed seller of travel/independent contractor outside salesperson. Travel Agent agrees to indemnify and hold Brightline harmless for any assessments against Brightline because of any failure by Travel Agent to properly pay federal, state, or local income taxes (including estimated tax payments) and file returns in connection therewith, or to pay social security, FICA, or worker’s compensation.

(5) Travel Agent will defend and indemnify Brightline, its parent, affiliates and subsidiaries, as well as their respective officers, shareholders, directors, employees, agents and representatives and all of their successors and assigns (collectively the “Indemnified Parties”) from and against any and all demands, claims or liability arising directly or indirectly from the performance of travel services by Travel Agent.

(6) The Terms and Conditions and rights and duties of the parties hereto shall be governed by, construed and enforced in accordance with, the laws of the State of Florida, exclusive of conflicts of law In the event of a dispute arising under, related to, or in connection with these Terms and Conditions, the hearing locale and venue shall be the state and federal courts in Miami – Dade County, Florida. If any action at law or in equity is necessary to enforce or interpret the terms of this Agreement, the prevailing party shall be entitled to reasonable attorneys’ fees, costs, and necessary disbursements in addition to any other relief to which he may be entitled.

(7) No act or failure to act by either party to the Terms of Service shall be deemed to constitute a waiver of any provision of these Terms of Service.

(8) In accordance with Brightline’s Privacy Policy (https://www.gobrightline.com/privacy-policy), information relating to Travel Agent’s usage or guests’ usage may be utilized by Brightline to identify usage patterns and structure packages for Brightline sales and marketing efforts.

(9) Travel Agent nor its customers (or any 3rd party utilizing Brightline Products purchased by Travel Agent or its customers) shall have any recourse to any assets of Brightline, nor to any assets of any parent, partner, member, director, officer, affiliate, employee or other representative of Brightline for the satisfaction of their obligations hereunder. Further, it is understood and agreed that, in no event, shall Brightline or any of the foregoing parties be liable to Travel Agent, its customers or any 3rd party for special, indirect or consequential damages arising out of travel services performed by Travel Agent pursuant to these Terms of Service, whether such damages arise out of tort, negligence, strict or statutory liability or any other cause of action.

(10) These Terms of Service represent the complete understanding of the parties with respect to the described travel agent/ travel sales relationship. No waiver of any provisions of this Agreement shall be deemed, or shall constitute, a waiver of any other provisions, whether or not similar, not shall any waiver constitute a continuing waiver.

(11) Brightline reserves the right to update or revise these Terms of Service at any time without prior notice, and Travel Agent agrees that Brightline may do Travel Agent’s continued use of this service and performance of travel services through www.GoBrightline.com and www.brightlinetraveladvisors.com website following an update to this agreement signifies Travel Agent’s acceptance of its revised terms.

(12) By agreeing to these Terms of Services, the Travel Agent acknowledges and agrees that this shall also apply to any future iterations, amendments, or renewals of this agreement, unless otherwise specified in writing by either party. Such future versions shall be deemed accepted and binding upon continued participation in the Brightline Travel Agency Program.